Customer Support

Sanhe Laser USA offers technical support via email or telephone. We are happy to help you with any issues regarding installation and setup, or if you are having trouble with the operation of your machine.

Contact Us
1-877-888-0506 Toll-Free
1-888-652-0806 Fax

Support Hours
Monday to Friday. 10:00 AM - 6:00 PM PST.

Support Procedures
All emails will be answered as soon as possible. Thank you for your patience.

Please be as descriptive as possible in your email, and include your order number, if applicable. If you need to access a technician via phone support, call 1-877-888-0506. An administrator will enter your information into our ticketing system and a qualified technician will then follow up in a timely manner to provide the support for you.

Support Duration
With the purchase of each Sanhe Laser USA unit, you are entitled to unlimited email support. One year of unlimited phone support begins upon delivery of the machine. Upon expiration, additional phone support may be purchased at a rate of $50.00/hr or an additional year of unlimited support for $300.00.

Extent of our Support:
Sanhe Laser USA will fully support the machines sold by Sanhe Laser USA and its affiliates. This extent includes all manufacturer's parts.

Problem Solving
It is our commitment to find a solution to all problems as quickly as possible after they are brought to our attention. If you have any questions about our support policies please contact us.

Onsite Training
If you or your company prefers personal, onsite installation and training, we offer a full day training for $1,000.00, excluding travel costs.